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Leadership in Hospitality Series IX: “Instead of Simply Setting Goals, The Best Leaders Choose Differently”

We’re quickly approaching the end of summer, that bittersweet time when golf professionals who’ve been working nonstop start to feel conflicted. On one hand, there’s disappointment that summer is coming to a close. On the other, there’s relief that the busiest season is nearly behind us. (It’s true!) And with good reason. This time of … Read more

Leadership in Hospitality Series VIII: Great Leaders Rally People to a Better Future, Even When Their Tank Isn’t Full

It is late summer here in the PNW and the golf season has been “rockin’ in full swing” for several months now. In my experience, it is this time when the “dog days in the golf business” truly begin and weigh most heavily on lead PGA professionals and their key leadership staff. With that in … Read more

Leadership in Hospitality Series VII: Great Leaders Create Opportunities for Indiosycratic Excellence Over Average

As I continue this Leadership in Hospitality series, I find myself repeatedly drawn to the insights of Marcus Buckingham. His approach to leadership and performance remains both practical and inspiring to me—and hopefully for you as well. In this installment, I want to highlight a short Instagram video that speaks directly to our industry. In … Read more

Leadership in Hospitality Series VI: Good Leaders Create Great Experiences

For article #6 of the Leadership in Hospitality (in the Golf Industry) series, the writing and posting of Marcus Buckingham are really resonating. Personally, I find inspiration in his delivery and direct commentary on topics that are highly relevant to our hospitality industry. For this piece, let’s focus on his comments about the importance of … Read more

Leader’s Top Disciplines Series IV: Designing Work That Your Team Loves (You Too)

On to article four of the Leadership in Hospitality (in the Golf Industry) Series. Surprise, I found more inspiration in the writing/posting of Marcus Buckingham. For this one, I’ll share the points I’ve gleaned from his book “Designing Work That People Love.” In Designing Work That People Love, Buckingham shares his belief that creating meaningful … Read more

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