The importance of listening in customer service, sales and relationship building is paramount. According to industrialist Andrew Carnegie, the most successful people listen more than they speak. Studies have found that about 40% of one’s time in communicating is spent listening, and by a wide margin more time is spent listening than reading, writing, or … Read more
The idea of starting fresh in a new section can be exciting. Maybe you are ready for a change or have a need to get to a certain locale. Whatever the reason may be, most likely there will be obstacles to overcome in landing a new position in a different section. In today’s highly competitive … Read more
Earlier this year, the Department of Labor revised the minimum salary for most exempt employees. Employees exempt under the “executive,” “administrative,” or “professional” (white collar) exemptions must make a minimum salary of $47,476 or $913 per week (increased from the current minimum salary of $23,660 or $455 per week). Those employees exempt under the “highly … Read more
If Jason Day walked into your golf shop today, how would you behave? If you’re like most people, you’d drop whatever you were doing and approach him, smiling, ready and eager to serve him. If Brooke Henderson was on the phone asking questions, you’d do whatever you could to answer him, correct? What about the … Read more
Whether looking for new business or a job new opportunity, networking can be key to success. It is easy to meet new people while attending a PGA seminar or meeting or at tournaments, or when you play at different facilities. It happens in everyday life as well. You never know when you might be getting … Read more
Here’s an old adage: If you lose more customers than you keep, this is not good. If you don’t know how many you’re losing versus keeping, this is even worse. If no one’s asking the question or caring about the answer, you’re sliding down a slippery slope. Successful businesses know that understanding what customers need … Read more