At the start of the golf season, there will likely be some new staff taking care of the needs of customers and members. Perhaps there is a new assistant professional, new golf shop staff or new outside service staff. It is best to assume that they may not know how best to handle the basic … Read more
Each of us have career goals. It is prudent to utilize this coming season to gain the education, skills and experience necessary for those goals. As qualifications are stronger and more demanding for a position, the more important it is to do this planning process. There are no shortcuts or ways around this because there … Read more
“Divergent” is a popular movie that came out in 2014, set in a dystopian future divided into different factions based on virtues. This article will be using “divergent” in a different way. “Divergent” is defined as “moving or extending in different directions from a common point”. This came to mind as I heard more and … Read more
The distinctive challenge for club managers is meeting the needs of one customer/owner at the expense of another customer/owner. All clubs have those who are vocal with their opinions, however do not represent the view of the entire membership. The most valuable resource for a club manager is to gather those opinions and collect factual … Read more
Many people I meet don’t have a strategy for negotiating their salary and compensation package. They come to me after receiving a new job offer and desire direction on how to maximize compensation. While there are numerous ways in which to find what is fair, it should not be based off of what you have … Read more
There is karma to everything that we say. This means that the words we use have consequences. In customer service, choosing the right words is important and will make for better relations and result in more sales. Choosing the wrong words may cause a sale to take more time or, worse, be unsuccessful. But In … Read more