“Divergent” is a popular movie that came out in 2014, set in a dystopian future divided into different factions based on virtues. This article will be using “divergent” in a different way. “Divergent” is defined as “moving or extending in different directions from a common point”. This came to mind as I heard more and … Read more
The distinctive challenge for club managers is meeting the needs of one customer/owner at the expense of another customer/owner. All clubs have those who are vocal with their opinions, however do not represent the view of the entire membership. The most valuable resource for a club manager is to gather those opinions and collect factual … Read more
Many people I meet don’t have a strategy for negotiating their salary and compensation package. They come to me after receiving a new job offer and desire direction on how to maximize compensation. While there are numerous ways in which to find what is fair, it should not be based off of what you have … Read more
There is karma to everything that we say. This means that the words we use have consequences. In customer service, choosing the right words is important and will make for better relations and result in more sales. Choosing the wrong words may cause a sale to take more time or, worse, be unsuccessful. But In … Read more
Sir Richard Branson is an English businessman and investor. Best known as the founder of Virgin Airlines and Virgin Records, he leads more than 400 companies in the Virgin Group. While he professes to there are no shortcuts to success, he feels strongly that certain attitudes and actions can help. Here are his tips for … Read more
As you tackle getting ready for golfers to return, go beyond cleaning the carpets and shining the counters. Let a little cleanup trickle to operations too. Here are five things you can do to help shake off winter and get you and your staff enthused for the upcoming season. 1. Organize and De-clutter Think about … Read more