There is karma to everything that we say. This means that the words we use have consequences. In customer service, choosing the right words is important and will make for better relations and result in more sales. Choosing the wrong words may cause a sale to take more time or, worse, be unsuccessful. But In … Read more
Sir Richard Branson is an English businessman and investor. Best known as the founder of Virgin Airlines and Virgin Records, he leads more than 400 companies in the Virgin Group. While he professes to there are no shortcuts to success, he feels strongly that certain attitudes and actions can help. Here are his tips for … Read more
As you tackle getting ready for golfers to return, go beyond cleaning the carpets and shining the counters. Let a little cleanup trickle to operations too. Here are five things you can do to help shake off winter and get you and your staff enthused for the upcoming season. 1. Organize and De-clutter Think about … Read more
Are you wondering how to achieve better employment opportunities? One major key is to broaden your skill set. To do this, start by taking advantage of PGA programs and offerings. Check for education opportunities offered by your chapter and section. The association offers both a Certified Professional Program and Master Professional Program. Besides these formal … Read more
If you want to succeed on the job, you need the support and respect of your co-workers. After all, you never know when you’ll be asked to partner with someone on a project or need a helping hand from a fellow staffer. Having good relationships at work also makes it more pleasant to be there. … Read more
Leadership is correctly assessing a situation and knowing what to do next. It is understanding the importance of these steps and having the ability to develop and utilize the appropriate resources. Going into the height of the golf season, it may be prudent to take a moment and reflect – reflect on the direction you … Read more