Take a breath, and then kick-start your “climbing team plan” for 2017! Here we are, November. (Exhale.) We are climbing up the mountain path (your choice: Rainier, Hood, Baker, Mt. Sentinel, Jumbo or Three-Fingered Jack) toward our “Summit of Success.” It’s been a steep path of late, filled with long days, and stress over the … Read more
Dear PNW Section Members, By now you have heard about the Section’s Strategic Plan and Mission Statement. While this may come across to you as “Board Speak,” it is imperative to the Section and its 5 Chapters in improving its Governance and Operating practices, culminating with serving you. Having a plan at your facility can … Read more
I hope you were able to join us in Tacoma for our Merchandise Show, Annual Meeting and Education programs. The venue is perfect for our activities with everything you need within just a few blocks – convention center, hotel, restaurants and a few spots for later. Thank you all who wrote orders at the show. … Read more
The importance of listening in customer service, sales and relationship building is paramount. According to industrialist Andrew Carnegie, the most successful people listen more than they speak. Studies have found that about 40% of one’s time in communicating is spent listening, and by a wide margin more time is spent listening than reading, writing, or … Read more
Long time Section and Western Washington Chapter employee Carole Coleman passed away today at her home in Buckeye, Arizona. She was 72. Carole and her husband Ron of 51 years led the Western Washington Chapter in the late 80’s and when Ron replaced the retiring Dale Johnson as Section Executive Director in 1990, Carole took … Read more
We are very excited to return to the Greater Tacoma Convention and Trade Center for the 2016 Merchandise Show. The show will be held on October 25-26, 2016 with vendor move in on Monday, October 24. Professionals, if you have not done so already, sign up yourself and your pro shop buyers here (free). Show … Read more